Please read carefully before you purchase
Please read carefully the Terms and Conditions of this Customer Agreement before you make reservation or purchase. To make reservation or purchasing tour and tour – related products listed on vipbustour.com represent you that have read, understood and agreed with the following “Terms and Conditions” and irrevocable consent to be bound by all said “Terms and Conditions”, including any updates thereto. We (VIPBUSTOUR) had the right to change the Terms and Conditions in whole or in part at any time with or without notice.
Terms and Conditions:
Your eligibility for using vipbustour.com
You need to be an individual and 18 years old or over. If you are under 18 years old, you may use vipbustour.com only with your parent (S) or legal guardian.
You responsibility for using vipbustour.com
It is your responsibility to read all the details with your desired product that including – Pricing and its notice, Tour itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc. before making reservation. And you herein state that you have read and fully understood the content of all details and will not dispute against any part of it after your purchase.
Once you have completed your reservation, it is the customers’ responsibility to keep all contact information up to date.
Travel Insurance for your Travel
VIPBUSTOUR strongly recommends our customers to purchase insurance on medical, trip cancellation and baggage, etc. VIPBUSTOUR does not currently offer any travel arrangements. The tour products lists on VIPBUSTOUR.COM are operated by independent tour providers. We act as agent for providers of tour, transportation, sightseeing and hotel accommodations. VIPBUSTOUR shall be exempt from any responsibility in the event of an accident resulting in, such as – loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. All the settlement will ensue in accordance with rules set by airlines, hotels, buses etc. You agree that VIPBUSTOUR will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything which is in any way related to this site or the use of information contained in this site and you hereby expressively waive any such claim against VIPBUSTOUR and its owner, subsidiaries, officers, directors, employees, parents, agents and representatives.
VIPBUSTOUR believe that due to the Cancellation Policy for your tour and the unexpected events that can possibly occur, your party would benefit from purchasing Travel Insurance for your reservation.
All Tours are escorted by a professional bilingual tour guide and / or driver tour guide (English/Chinese), Language depends on the number of passengers who booked for a particular departure, so tour maybe combined two or more different languages
Passport and Visas on your Travel
You are responsible for obtaining any travel documents and / or verifying entry requirements necessary for each country of travel and / or transit on your selected tour itinerary. Entry laws differ with respect to traveler’s citizenship. VIPBUSTOUR cannot obtain personal travel documents for customers or assume responsibility for notice of countries current requirements. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. You should strictly abide by the laws and regulations promulgated by the government of the visiting country, including but not limited to immigration and Customs Laws and Regulations. VIPBUSTOUR will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.
Tour Amendments and Cancellation (For Tour Providers)
VIPBUSTOUR and Tour Providers constantly strive to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Also, Tour Provides will try their best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, Tour Providers reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riot and many other uncontrollable reasons under very rare and special circumstances.
Some tours may require a minimum number of people to operate. So Tour Providers reserve the right to cancel or re – schedule any tour departure in accordance with operation requirements or circumstances beyond its control. If cancellation is made any time prior to departure of the tour, the affected customer will be fully refunded to the passenger the amount it has receive for the tour booking or you can select to re – book the same or similar tour product as substitute. Please note that VIPBUSTOUR is not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from customers. However, please keeping in mind that should this happen, but it would be under very special and rare circumstances because we will try our best to accommodate our customers travel needs.
Pricing, Amendment Fee, Cancellation and Refund Policy (For User)
Please be aware all prices are offered in the currency of United States Dollars. Prices may vary due to availability. For example, prices may increase during holidays. All prices are subject to confirmation.
Any changes (example: departure date; pick up/departure location; tour, etc.) need to make after you successfully submit the order online, it will be charge a minimum $30 amendment fee (per change).
The $30 amendment fee also applies to such changes where an additional passenger is added no to an existing reservation. Seats will be confirmed within one to two business days. To cancel a customer from a reservation, the regular Cancellation Policy will apply.
The $30 amendment fee is a minimum tour change fee. If changes are too frequent and urgent, additional fees may apply to alter or change the tour in addition to $30 amendment fee. Paying the $30 amendment fee does not guarantee a change can and will be made.
To cancel a passenger free of charge from a reservation with promotions such as “Buy 2 Get 1 Free or Buy 2 Get 2 Free” within 7 days of departure date, please refer to the “Prices & Available Dates” tab of your product page for penalty fees from Pricing Policy. If cancellation falls beyond 7 days of departure date, a $30 amendment fee will be applied (Per Person).
Cancellation and Refund Policy:
All hotels and tour schedules are arranged ahead of time. So, NO REFUND for any person failing to appear on the day of departure.
Cancellation Made Within: Cancellation Fee:
30 or More Days
Prior to departure date
10% of total purchase amount
15 – 29 Days
25% of total purchase amount
8 – 14 Days
50% of total purchase amount
100% of total Purchase amount
No refund shall be given for any portions of the tour unused by the customer after departure of the tour regardless of any possible reasons.
Airfare is completely non-refundable and non-changeable for tours when airfare is inclusive.
Hotel extensions and Instant Confirmation products cannot be exchanged or refunded once it is confirmed.
We do not accept changing tour departure date if departing within 7 days.
All cancellations much be made directly with VIPBUSTOUR, not with providers.
Refund Method: all the refund will refund to your credit card or PayPal account. It usually takes 14 to 31 business days.
Buy 2 Get 1 Free or Buy 2 Get 2 Free
Offers are provided a confirmed only on an availability basis. Once confirmed, the reservation cannot be changed or removed without a Cancellation Fee. If cancellation of the free passenger is made at least 7 days before tour departure date that will be subject amendment fee $30.
Cancellation within 7 days of tour departure date is subject to the “Pricing, Amendment Fee, Cancellation and Refund Policy (For User)”
No – Shows on the tour departure date will be assessed a penalty fee (fees are dependent up the tour) per passenger, that will be paid in cash by the other participating travelers of the reservation. This is a mandatory fee to be collected by the tour guide in order to participate on the tour.
Further details about VIPBUSTOUR’s cancellation and refund practices are described in “Pricing, Amendment Fee, Cancellation and Refund Policy (For User)”. VIPBUSTOUR’s “Pricing, Amendment Fee, Cancellation and Refund Policy (For User)” are part of the agreement and you agree that you have read and have agreed to all its content before making your online reservation.
Airport Transfers / Flight Information on you Tour
After you receive tour booking confirmation, your flight information must be provided in order for the airport transfer services to be arranged. * For the late provided flight information is at least 7 days before tour departure.
At our discretion, if flight information is not provided last minute, your reservation will be noted as a self transfer and no airport transfer services will be arranged. If you decide to self transfer to the tours’ first night’s hotel, please inform us at your earliest convenience. Urgent requests to reinstate airport transfer services will not be guaranteed. If a flight is delayed, VIPBUSTOUR / Local Tour Provider will attempt to arrange a later airport transfer service, however, this later service is not guaranteed. If an airport transfer service is not available and cannot be provided, all guests are responsible for self transferring to the tour’s first night’s hotel.
For The Domestic Flight Arrivals Traveler:
The tour guide will be holding a sign with your name at the baggage claim area. (Please go to the designated baggage claim area of the airline, even you don’t have any baggage. Please DO NOT go to any other baggage claim area)
For The International Flight Arrivals Traveler:
The tour guide will be holding a sign with your name at the customs exit. (Please walking out of the customs, because the tour guide CAN NOT walk into the international customs' baggage claim area)
Medical Conditions, pregnancy and Travel
If you have a medical condition or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care or your pregnancy is high – risk. You are responsible for disclosing any related information to us during the check – out process by adding special comments. You understand VIPBUSTOUR or Local Tour Provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel
Disabilities and Travel
We embrace all people, regardless of colors or physical conditions. One of our goals is to provide free access and expand travel opportunities for people with special needs in the United States / Canada and abroad. We are exploring more travel products to accommodate this special population, however, not all the travel products we currently offer include special accommodations yet. So, you are responsible to verify with us before you book a tour to ensure that special arrangement can be made if it is required for your needs.
VIPBUSTOUR or Local Tour Provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re – confirm with us, after we reserve seats for you, that special accommodation will be provided per your request or not.
Disclaimer and Limitation of Liability
VIPBUSTOUR uses reasonable efforts to include accurate, complete and current information. However, we do not warrant that the content herein is accurate, complete, current or free of technical or typographical errors. It is the user’s responsibility to verify any information before relying on it. We reserve the right to make changes and updates to any information contained within this site without prior notice.
In certain instances we have provided links to other websites solely for your convenience. Accessing and using these websites and the content thereof is at the risk of the user because these sites are not maintained or controlled by VIPBUSTOUR and we are not responsible for their content. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, worms, cancel bots, Trojan horses and other items of a harmful or destructive nature.
If your contact information, including your email address, phone number, physical address or other contact information is incorrect, VIPBUSTOUR will not assume any liability if the customer cannot receive information because of your contact information is incorrect.